Booking

Terms and Conditions of Service

At Taxi 06, we have implemented a simple, secure, and transparent booking process to ensure your journey is handled under the best possible conditions.

The booking process consists of four steps:

  • Booking
  • Payment
  • Ride Guarantee
  • Cancellation

1. Booking

Customers may request a booking by phone, SMS, WhatsApp, email, or through our website.

To process the request, the following information may be required:

  • Customer's full name
  • Phone number
  • Pickup address
  • Destination address
  • Date and time of pickup
  • Number of passengers
  • Number of luggage items
  • Special requirements: child seat, van, premium vehicle, waiting time, assistance, etc.

Once the request has been received, Taxi 06 checks vehicle availability and provides the customer with the fare.

The booking becomes confirmed only after the customer accepts the quoted price and the payment has been validated according to the terms below.

2. Payment

To guarantee vehicle availability and avoid any unexpected issues, payment is required at the time of booking.

Payment can be made:

  • By credit or debit card through our secure online payment page.
  • Via a secure payment link sent by SMS, email, or WhatsApp.
  • By any other payment method expressly accepted by Taxi 06 before the journey.

Advance payment officially confirms the booking, reserves the vehicle, and allows the customer to avoid making any payment directly to the driver on the day of the service.

No additional payment will be requested during the journey unless the customer requests changes such as:

  • Route changes
  • Additional waiting time
  • Destination changes
  • Unscheduled stops
  • Oversized or exceptional luggage
  • Additional services

Payment information is processed by a secure payment provider. Taxi 06 never stores customers' full payment card details.

3. Ride Guarantee

Once payment has been confirmed, Taxi 06 undertakes to organize the customer's pickup at the agreed date, time, and location.

A booking confirmation may be sent by SMS, WhatsApp, or email.

The confirmation may include:

  • The confirmed fare
  • The pickup time
  • The exact pickup location
  • The type of vehicle
  • Useful contact information

If, in exceptional circumstances, the planned vehicle cannot be provided, Taxi 06 will make every effort to offer an equivalent or suitable alternative.

If no suitable alternative can be provided, the customer will receive a full refund for the service that could not be performed.

This guarantee does not apply where incorrect information has been provided by the customer, in the event of a no-show, significant delays, force majeure, road closures, exceptional events, or last-minute changes not accepted by Taxi 06.

4. Cancellation

Customers may request the cancellation of their booking in writing by SMS, WhatsApp, or email.

Cancellation by the Customer

For advance bookings:

  • More than 24 hours before pickup: full refund.
  • Between 24 hours and 6 hours before pickup: up to 50% of the fare may be retained to cover booking and scheduling costs.
  • Less than 6 hours before pickup: the full fare remains payable.
  • No-show at the pickup location: the full fare remains payable.

For immediate bookings or bookings where a vehicle has already been dispatched, the service may be considered as having started and payment may be retained.

Customer Delay

The driver will wait for the customer for the waiting time agreed upon during the booking.

Beyond the agreed waiting period, additional charges may apply or the booking may be treated as a customer cancellation.

Cancellation by Taxi 06

If Taxi 06 cancels the booking without providing an equivalent alternative, the customer will receive a full refund of the amount paid for the affected journey.

Why is payment required when booking?

Advance payment protects both the customer and Taxi 06.

It ensures that:

  • The vehicle is reserved exclusively for the customer.
  • The fare is confirmed before departure.
  • The driver does not need to collect payment during the journey.
  • The customer avoids unexpected charges on the day of travel.
  • The booking is handled efficiently and professionally.

This process has been implemented to provide a reliable, transparent, and secure service.

Complaints and Consumer Mediation

For any complaint, customers may contact Taxi 06 in writing using the email address provided on the website.

If a dispute cannot be resolved following a written complaint, consumers may refer the matter free of charge to an approved consumer mediation service. The mediator's contact details must be displayed on the website and in these Terms and Conditions.

Consumer Mediator: To be completed (name, address, and website).